Quick Answer: What Happens If You Never Get Your Etsy Order?

How long does it take for Etsy to refund?

Once the seller issues your refund, it can take 2-5 business days to appear in your original payment method.

Refunds issued to non-US payment methods can take up to 30 days to appear..

Who is responsible if a package is lost?

As a general rule of thumb, if you don’t see any evidence to suggest otherwise, the seller or shipper is responsible. If a package is marked as delivered and you have not seen it, then the seller is responsible. The exception is that if a package is actually lost prior to being marked delivered.

Is the seller responsible for lost package?

Liability of Lost Packages On most marketplaces, the seller is responsible for the package until it reaches the buyer. This means that as a seller, even though the package is out of your hands – you are responsible for it until the tracking states “Delivered” or “Notice Left”.

Can Etsy be trusted?

Yes it is safe, it has great reputation in terms of quality and prodcut value, and well know for their great customer service. One of the number site for homemade authentic goods, etsy has easy refund, exchange policies. … Always read customer feedback of the seller so you will have no issue while you shop.

Does Etsy charge for cancellation?

When you fully cancel an order and refund the customer, Etsy in turn refunds all of your fees on that transaction.

Can Etsy force a refund?

The payment processor will force a refund and may even charge you for doing so. Honestly, if you can resell the items, just refund minus the shipping charges and be done with it.

What happens if Etsy seller doesn’t respond?

If a seller doesn’t respond to or resolve a case, the buyer can escalate the case for Etsy’s review. … If the seller doesn’t resolve the case, Etsy may issue a refund on the seller’s behalf.

Why would Etsy shut down a shop?

The main reason why Etsy may have closed your shop is because you violated one of their rules. When you opened your store, you agreed to their terms and conditions. These terms and conditions contain rules that you must abide by to sell on their platform.

Does Etsy have buyer protection?

Although Etsy is not directly involved in a transaction between a buyer and a seller, we provide a case system in the unlikely event that your order does not go as expected.

How do I report a bad seller on Etsy?

To report a shop:On the shop homepage, click Report this shop to Etsy in the sidebar.Select a reason from the dropdown and add a note. If your specific concern is not provided as an option, add the relevant details in the text box.

How do you know if an Etsy store is legit?

On EtsyCheck a seller’s reviews and shop policies before purchase, and send an Etsy Message to a seller before buying if you have questions or concerns.If you see an unrecognized charge from Etsy on your bank or credit card statement, review these considerations. … Keep your transaction on Etsy.More items…

Does Etsy sell fake stuff?

Etsy supports counterfeit products on their web-site.

Why is my Etsy order taking so long?

If you received an email from Etsy saying that your Etsy payment is still processing, it means that your purchase is being reviewed by Etsy. … Our review process protects you and other buyers and sellers on Etsy from possible fraud. Most orders are processed within 72 hours, although some orders may take longer.

Who is Etsy owned by?

In 2018, Etsy had total sales, or Gross Merchandise Sales (GMS), of US$3.93 billion on the platform….Etsy.TypePublicFoundersRobert Kalin, Chris Maguire, Haim Schoppik, and later Jared TarbellHeadquartersBrooklyn, New York, U.S.RevenueUS$603.7 million (2018)Number of employees1,240 (2019)5 more rows

Are Etsy sellers responsible for lost packages?

Send a replacement or refund Etsy doesn’t hold sellers responsible for items that are lost in mail. However, if you’re able to, consider sending a replacement item or a refund for the order. Sending a replacement or a refund can build customer satisfaction, which can help your business succeed in the long run.

What if I get scammed on Etsy?

Etsy has a system to reimburse buyers if they are “scammed” or for other poor transactions. Your credit card also has protections in place. All buyers, everywhere, should know the rules to purchasing safely online. Most countries have consumer protections.

Who is responsible if a parcel goes missing?

When a parcel goes missing, it’s logical to think the courier company is liable. However, it’s actually the retailer who is responsible for compensating you. While it’s a good idea to contact the courier first, if the parcel is truly lost, you’ll need to take it up with the retailer.

Does Etsy have a live chat?

And customer support live chat.