Question: Can EBay Force A Seller To Refund?

What to do if a seller refuses to refund?

If someone refuses to give a refund, but you feel you’re entitled to one, you can open a dispute if you didn’t receive your item yet or you received something that doesn’t match the seller’s description.

(You may open a dispute within 180 days of payment.

Click on the payment in your Activity to see the details.).

Can a seller refuse a return?

For a full refund, sure. But sellers can not refuse to authorize a return because the item had been used. Depending on the reason for the return request, they must refund at least 50%. For some return reasons such as defective items you can’t withhold a restocking fee (you could try but would likely lose an A-Z).

How do I issue a partial refund without returning an item on eBay?

How Does A Seller Issue a Partial Refund without a Return? From your Paid and Shipped Orders page… choose ‘Send Refund’ from the blue drop-down menu to the left of the item. It’ll open a page where you can choose the amount to refund.

What happens when you report a seller on eBay?

ebay does keep records when you report a buyer for misusing the MBG to get return shipping paid by the seller. The buyer will not know that s/he has been reported. If enough reports are filed for that buyer, ebay can refuse to accept any cases from that buyer under the MBG.

Can you sue someone for not refunding your money?

Option 3: Sue in Small Claims Depending on how much of a refund you’re trying to get, suing the business in small claims court might be an option. … Civil court cases can be long, drawn out, expensive, and complicated. You can win more money at the end, but it will take a lot more time and effort to do so.

How do I report an eBay seller for not refunding?

If you’ve tried to work things out with the seller but they haven’t responded or resolved your issue, you can report it to us….Ask eBay for helpGo to the Resolution Centre – opens in new window or tab.Find your request under Your requests and cases.Select See details.Select Ask eBay to step in.

In what circumstances can you insist on a refund?

Under consumer law, if a product or service breaks, is not fit for purpose or does not do what the seller or advertisement said it would do, you can ask for a repair, replacement or refund. Repairs, replacements and refunds are known as remedies.

Why can’t I issue a refund on eBay?

You may have to go into your paypal account, under Transaction Details, then choose refund. It may be that it is b/c your payments are on the new seller 21 day hold, or that you don’t have enough of a PP balance for the full refund.

What does a partial refund mean on eBay?

A partial refund is just that, Seller refunds part of your payment, giving you a discount and you get to keep the item & leave feedback.

What happens if eBay seller doesn’t refund?

If we determine that the seller did not meet their return requirements: The buyer will receive a refund for the full cost of the item and original shipping, and. The seller will be required to reimburse eBay for the amount of the refund, and. The buyer may not be required to return the item.

Can eBay seller refuse to cancel order?

Seller refuses to cancel order that has not been shipped . this is a legally binding contract…. and the seller has no obligation to cancel it on “your buyer remorse”.

How do I report a seller on eBay for harassment?

If the harrassment is taking place via ebay messaging, there is a REPORT button on each message you receive – you can click it and submit a complaint.

What do I do if my order never arrived?

What to Do If Your Online Order Never ArrivesContact customer service.Tell your credit card issuer.Go public.Determine if it was a scam.Matt Brownell is a staff reporter for MainStreet. You can reach him by email at, or follow him on Twitter @Brownellorama.Mar 5, 2012

Can eBay sellers give partial refunds?

Yes, you can ask for a partial refund, but many sellers won’t do that, and they will ask you to return the item for a full refund.

What are my statutory rights for a refund?

You must offer a refund to customers if they’ve told you within 14 days of receiving their goods that they want to cancel. They have another 14 days to return the goods once they’ve told you. You must refund the customer within 14 days of receiving the goods back. They do not have to provide a reason.

Can you report a seller on eBay?

If you have a problem with an item you bought on eBay, you can use the Resolution Center to report it to the seller and resolve your issue. The Resolution Center is the central place to manage any issues you have with an order.

Can Trading Standards get my money back?

If you think the seller has broken the law You can report the seller to trading standards – for example, if they took your money and refused to deliver the item. Trading Standards may investigate but won’t usually be able to get you your money back.